Retailers Support & Downloads

Listed below are the system categories supported.  Each section contains software, updates, Windows printer drivers, patches, manuals and color profiles applicable to the system.


Select the system to find updates, patches, firmware, content, user guides and more.


Select your APEX System to find available updates and patches

KODAK D4000 Printer Firmware V5.09

This release includes compatibility for new Flamingo media.

This release is compatible with all KPEX & OS versions.

Release Date
Installation Instructions

Installing the KODAK D4000 Duplex Photo Printer
V5.09 on KODAK Picture Kiosks
This updated firmware supports new Flamingo media for the D4000 printer.  Install the firmware on all D4000 Printers connected to your Kiosks. Installation will take approximately 10 minutes.
IMPORTANT: Before you begin, make sure that:
• All D4000 Printers are connected, and listed as FOUND in Device Health Check.
• Each D4000 Printer indicates a “Ready” status on the display of the printer.
1. Make sure that the power for the printer(s) is on, and “Ready” appears on the display.
2. From the Main screen of the Kiosk, touch [Setup]. Enter the password if necessary.
3. Touch [Install Software].
4. Insert the CD into the CD drive, or the USB Thumb Drive into an available USB Port.
5. At “Software Installation”, touch [Check for Media].
6. At “Installation CD Detected”, touch [Install].
7. At “Ready to Install the Program”, touch [Install].
When installation is complete, the CD ejects and the Kiosk restarts.
8. Remove and store the CD or USB Thumb Drive in the software wallet.
9. At, “Installation Complete”, touch [OK].
10. Does “Ready” appear on the display of the printer(s)?
The Firmware is now installed on all D4000 Printers connected to your Kiosk.


Verifying that the Firmware is Installed
1. From the Main screen of the Kiosk, touch [Setup]. Enter the password if necessary.
2. Touch [Diagnostics].
3. Touch [Application Health Check].
4. Verify that “KODAK D4000 Printer FW V5.09” appears.
5. If “KODAK D4000 Printer FW V5.09” does not appear, install the firmware again. If it still does
not appear, contact Service and Support.
6. Touch:
• [Continue]
• [Start Over]

Resetting the Printer Calibration
IMPORTANT: Make sure the firmware is installed before you reset the calibration.
1. From the Setup screen of the Kiosk, touch [Manage Devices].
2. Touch [KODAK D4000 Duplex Photo Printer Options].
3. Touch [Reset Factory Calibration].
4. Touch [Yes] at the prompt.
The following message appears:
“Reset calibration succeeded.”
5. Touch [OK].
6. Touch:
• [Start Over]
• [Exit]

For any questions regarding Kodak Moments services and support you may contact us at or 1-800-246-6485.